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Industry Insight: New Markets and Old Myths

In the world of cannabis, three industry veterans, Devon Reid, Jack Naito, and Sean Duffy, got together for a discussion about the ever-changing landscape of emerging markets. Using their vast experience, the trio brings their excitement and expertise to emerging markets and debunks some of the myths that permeate the industry.   

Devon, COO of Vape-Jet Automated Vape Cartridge-Filling and Capping Solutions, emphasizes the holy trinity of efficiency, quality, and process control that reigns supreme in this competitive realm.   

Jack, the President of Luna Technologies Automated Solutions for Cannabis Extraction, leads a company that offers Automated Solutions for Cannabis Extraction. Luna Technologies specializes in state-of-the-art extraction equipment and has established itself as the benchmark for safety, quality, consistency, and customization within the industry. 

Sean, CEO of Media Bros, leads a company dedicated to providing premium color remediation media for cannabis extraction. With a methodical approach backed by extensive market research and strategic planning, Sean offers valuable insights into the ever changing cannabis industry. 

Read what this gathering of some of the finest minds in cannabis had to say, and see how you can apply it to your own process to increase customer satisfaction and fine-tune your workflow.  
  

The State of New Markets  

As the industry expands and new markets emerge, the dynamics of the cannabis space have undergone significant changes. With perspective from Oregon’s recreational cannabis journey, Sean lends perspective on what’s coming for other states. “The market space has changed,” Sean begins. “Current needs require us to focus more on the business of extraction, processing, and producing end-consumer products to the point where they can remain viably competitive.”  

Recently, one of the primary drivers of change is the drop in the cost per gram of oil. Sean attributes this decline to consolidation, competition, saturation, and supply. In response to this trend, producers are shifting their focus toward explaining the efficiency of their products. 

“We have 40-something separate markets in the US,” Jack says. “Do you think in the new markets that’s the case too? Seems like margins aren’t squeezed as much in those.”  

“Yeah, the margins are definitely not as squeezed in new markets,” Devon begins. However, there is still a significant influence from established markets, such as California, Colorado, and Oregon, Devon explains. Professionals from these established markets often lend their expertise to help new businesses set up in emerging markets.   

Reflecting on the rapid pace of change in new markets, Jack suggests that knowledge and experience from established states quickly permeate these emerging regions. He posits that businesses in new markets have the advantage of making profits more rapidly due to high demand and relatively higher prices. However, as knowledge and expertise flow in, prices are likely to stabilize and drop.  

Frozen biomass waiting to be processed and extracted.

The Truth About Terpene Content  

When it comes to terpenes in cannabis extracts, there’s a common misconception that more is better. However, as Devon explains, this legacy viewpoint doesn’t necessarily hold, especially when processing extracts for cartridges. Devon points out that variability between different cartridge manufacturers can lead to harsh flavors and leaky cartridges if there are excessive amounts of terpenes.  

Jack emphasizes that terpenes are not only harsh on the taste buds but also caustic in nature, explaining that the more terpenes you add, the harsher the experience becomes.   

“And it’s expensive,” Devon states. “Having these conversations with customers, I get a lot of feedback like, ‘Oh, we want to do 20% terpenes in this oil.’ Okay, well you can try that,” he says sarcastically. “There’s definitely cartridges that are designed to handle that. And you know, some people have good effects with that. But if you bring it down to 5%, you can make four times as many cartridges.” This increased production capacity doesn’t compromise the quality of the end product.   

From their experiences with pitfalls in the market, Devon and Jack agree that it’s less about the number of terpenes and more about the quality and profile of the terpenes being used. The focus should be on selecting the right combination of terpenes that deliver the desired flavor and effects while maintaining product stability and customer satisfaction.  

Filled vape cartridges waiting to be packaged.

The Importance of Process Control  

In the cannabis industry, maintaining consistency and quality throughout the supply chain and manufacturing process is essential. Jack emphasizes the importance of process control, emphasizing the need for consistency from cultivation to extraction and post-processing. 

According to Jack, achieving consistent growth starts with the cannabis strain itself, where it is critical to anticipate consumer tastes, ensure product diversification, foster relationships with farmers, and plan for year after year growth. The extraction process plays a vital role as well, determining the terpene profile and components carried into subsequent stages. 

Devon agrees, acknowledging that the post-processing phase presents opportunities to compensate for any variables encountered during cultivation and extraction. Downstream processes—like decarboxylation and terpene formulation—can ensure consistency from batch to batch and year to year, Devon suggests. He also points out that starting with a live resin product helps retain most of the terpenes from the growing process while cautioning against the common practice of decarboxylating bulk extract and directly filling cartridges, as it can lead to the loss of terpenes due to the violent nature of the decarb process.  

Relying on mechanical and chemical processes can help achieve control, even with the existing limitations. The physical act of THCa crystallization and the separation from the non-crystallized components as an example of a simpler and more effective control mechanism. 

Luna Technologies extractor interface.

The Craft of Vape Cartridge Production   

Creating a perfect strain-specific vape cartridge may require a different process than most producers are used to, but it’s certainly achievable. The key lies in separating and decarbing the crystals, mixing in a measured amount of sauce (not just using all of it) to ensure optimal flavor. Leftover sauce from the extraction process can be added to distillate for vape production, resulting in a product that tastes almost as good as fully live resin.  

Devon spotlights the control vape cartridge producers have over their offerings: “You can sell it at a different price point to attract different customers and have different SKUs for different pocketbooks.”   

A diagram breaking down how to produce a vape cartridge for every customer taste and price point.
Note: this is a simplified diagram for illustrative purposes, it makes some assumptions and may omit certain details.

In new markets, Jack highlights the presence of experienced cannabis producers who have been creating high-quality products but on a smaller scale. As consumer preferences shift towards quality, technological advancements like automated extractors and equipment make it easier to produce high-quality products at a more affordable price for producers.  

Sean mentions how labs reach a point where they need to scale their craft production. Extraction automation, reliable media, and automated vape cartridge-filling systems become crucial in maintaining the quality that makes a producer successful in the first place. The ability to replicate the craft consistently and scale effectively are where innovative automation solutions like Vape-Jet play a vital role.  

“So these products always exist in new markets, they’re just usually a really high price point,” Jack summarizes. “Then consumer preference shifts toward higher-quality products, and then the technology starts coming into that marketplace, like our extractor and [Vape-Jet] equipment. It makes it easier to produce those high-quality products at a lower price point. Then, [high-quality products] gain popularity.”  

The Challenges of Color Remediation (CRC) in Cannabis  

Color remediation presents a unique set of challenges that can impact a customer’s perception of product quality and safety. “In the early days of CRC, people would just say, ‘throw some silica into the CRC column, nuke the product as it’s coming out, and then you end up with limonene and pinene terpenes and that’s it,’” Sean explains. This misinformed approach contributes to the negative perception of butane hash oil (BHO) extract and CRC products, leading to a general skepticism toward filtration.  

“If you have a mistake—you over process or under process at any point—it’ll affect all of your processes,” Jack adds. The importance of precision and attention to detail at each stage of production cannot be understated.  

Sean also stresses the responsibility of industry professionals to prioritize cleanliness and safety throughout the entire production process. “It’s important for all of us to pay attention to what’s happening from upstream and downstream process[es] and then help provide the cleanest, safest possible product in that space,” he asserts. By focusing on quality and safety, valid arguments against the use of color remediation techniques will ultimately lose their ground, paving the way for a more informed industry.  

Media Bros CRC media next to examples of unremediated and remediated product.

The Value of Data  

As our trio notes, the value of data is becoming increasingly recognized by industry professionals. “Data speaks volumes, and I think that’s something that people are becoming more and more cognizant about,” Devon says. He mentions the reporting feature of Vape-Jet, which tracks crucial information such as temperature, time, and images of filled cartridges. However, it was only recently that users began questioning how to utilize these reports effectively to monitor production and detect potential issues.  

Jack shares a similar experience, explaining “We data log everything… 30 parameters once every 5 seconds.” For a long time, this wealth of data went unused. It was only in the past 18 to 24 months that people started recognizing the value of this data, either for process improvement or compliance purposes.  

Sean brings attention to the importance of data in the context of color remediation in cannabis (CRC) in Canada. He explains that there is a demand for Certificates of Analysis (COAs). While the cannabis industry doesn’t have HPLCs (high pressure liquid chromatography) like other industries, Media Bros does meticulously test their products.  

“We saw that in Canada immediately,” Sean explains. “We test all of our products, not just through examination of the product itself, but we run biomass through that product. We actually run it in some cannabinoid product to make sure that co-solvents in there, such as the terpenes, THC or CBD or whatever is being processed, that those are all finalized.” Yet, even though Sean’s team provides this data on every single batch of product nobody really asks for the information.  

A Vape-Jet fully automatic filling machine interface.

Dispelling Myths   

The Myths of Color Remediation   

Color Remediation (CRC) is a frequent subject of debate in the cannabis industry, with various myths surrounding its use. “[For] every single myth out there, there is a grain of truth, right?” Sean asks rhetorically. “The genesis of [CRC] myths can be traced back to the very beginning, where inexperienced operators were trying to make good-looking oil out of oxidized biomass and using whatever they thought could improve it.”  

However, in this hasty process, operators unintentionally overprocessed the biomass without a full understanding of their effects. Silica, for example, acts as a potent remediator, capable of extracting and absorbing various compounds. As a consequence, only specific flavor profiles, such as limonene or pinene, prevailed in the THC products, making all products taste similar. 

This led to a misconception that CRC was responsible for stripping away desirable aromatics, resulting in a less desirable product. “All of those really nice aromatics from the high-quality weed that existed are no longer present,” Sean says. “And in people’s minds, they just equated that as being somehow bad. No one wanted a dab or a cart that just tasted like pine sol.” Sean further explains that some processors responded to this perception by offering alternative products like live resin carts or live rosin carts, claiming they didn’t use CRC or used it correctly. Unfortunately, this created a negative image for those who were using poor CRC methodologies. These early experiences shaped the narrative around CRC, leaving room for misunderstandings.  

Jack brings a different perspective, viewing CRC as just another filtration process within the cannabis extraction realm: “Filtration CRC is just another filtration process. It’s just a different method using an adsorbent media instead of traditional filters.” Filtration is a common practice across various extraction methods, and CRC simply employs an adsorbent media instead of traditional filters. It’s important to remember that filtration itself is a fundamental step in the extraction process, regardless of the technique used, Jack says.  

While it’s true that CRC cannot magically transform low-quality biomass into top-tier products, “you can certainly take good biomass and make it worse by improper extraction techniques,” Sean says. Devon agrees, stating that fundamental changes occur during the extraction process itself, so adding CRC is just another step that can enhance the final product: “If adding CRC makes for a better end product, that should always be the focus.”  

The group agrees that understanding the nuances and dispelling the myths surrounding CRC is crucial to foster informed discussions and decision-making within the cannabis industry.  

Media Bros media being poured into a color remediation column.

The Myths of Extraction and Filling Temperatures  

When it comes to BHO extraction, there are numerous myths floating around. Jack points out that many of these myths arise due to the lack of industry data and improper temperature measurements. “Half the myths that around BHO that we deal with on a regular basis are just because the data doesn’t exist in the industry and no one is collecting it,” Jack says.  

According to Jack, one of the biggest myths is about extraction temperature. Many folks in the industry measure their temperature indirectly, and there are numerous steps where the temperature can change before it goes back to the chiller where measurements occur, Jack explains. “So you’re collecting data really indirectly; collecting data by looking at the chiller every once in a while saying, ‘okay, I’m extracting at -80°, my chiller set temp is -80°.’ Really, that’s not the case at all because there’s a ton of heat gain and energy transfer between your actual extraction and your chiller.”  

Jack also notes that many people believe that lower extraction temperatures result in higher-quality products. However, there’s a threshold temperature where the product quality stops increasing or increases very slowly. Below that threshold, the yield drops dramatically. Jack explains, “Everyone wants to extract at -120º. Technically, our chillers will go down to -120º Fahrenheit, but the problem is at -120º your yield drops dramatically, and there’s really no increase in product quality.”  

Devon agrees that lower extraction temperatures may not be worth the hit to overall yield. Devon also explains that automating the process may not necessarily translate from a manual process, and “you may actually shoot yourself in the foot.” Proper measurement and data can lead to higher-quality and more efficient extraction processes.  

Luna Technologies extractor interface.

The Myth of Craft Cannabis and Automation  

“There’s this myth in the industry that you can’t make a high-quality craft product with automation,” Jack says. Many believe that a high-quality craft product requires the expertise of a knowledgeable extractor who can make decisions based on their understanding of the biomass and the extraction process. When you dive into the details, the myth doesn’t hold up, Jack explains. The actions of an experienced extractor are essentially the same as what automation does. They observe the process, often using indirect methods, and make decisions based on that information.  

However, there are limitations to human decision-making. As Sean points out, “the error rates start going up because of human factors.” Extractors need to balance multiple variables, such as pressures and temperatures, which becomes challenging.   

Automation, on the other hand, can measure these variables accurately and make decisions much faster. Automation doesn’t diminish the role of a craft extractor, either; it simply enhances their capabilities. “All we’re really doing is building people’s decision trees into logic and having it follow that,” Jack clarifies. Sean agrees, adding, “You’re really not taking anything away from the craft extractor. You’re just saying, ‘hey, let me just allow you to make this repeatable.’”  

Devon highlights the cost of manual labor and the need for quality control in the absence of process control. Without control over the extraction process and other crucial factors, Devon explains, manual intervention becomes necessary at every step. However, with controlled processes, automation ensures consistent results, saving money, reallocating labor, and reducing errors. 

When processes are predictable, automation becomes a catalyst for growth and exploration. “If you do things the same way every single time, it becomes predictable,” Devon says. “And then once you have something that’s predictable, automation is going to allow things to explode in a good way.”  

Close up of a Vape-Jet fully automatic filling machine filling disposables.

The Myths of Vape Cartridge Filling  

“There’s no such thing as the artisanal-filled vape cart, doesn’t exist.” Sean begins. While the oil itself may be artisanal, the filling process should not be treated as a boutique or handcrafted endeavor, Devon elaborates. It is a skill or task at best, lacking the expressive nature found in other aspects of the cannabis industry such as extraction or growing. Instead, vape cartridge filling is a necessary step that requires precision and knowledge.  

One challenge that arises during the cart filling process is the homogenization of oil. Devon shares his experiences of troubleshooting issues with bubbly or oxidized cartridges and highlights the significance of proper mixing and homogenization. One common culprit? A hot plate with a magnetic stir bar, a piece of equipment found in almost every lab.  

Uneven heating causes problems. “The bottom of whatever jar you have gets superheated, and the stir bar won’t spin because it’s magnetically coupled, and it doesn’t have torque,” Devon explains. In an attempt to overcome this, operators often increase the heat and speed of the stir bar, which leads to undesirable consequences.  

When the stir bar creates a vortex in the oil, it incorporates air, and if the oil is superheated, oxidation occurs at an accelerated rate. This results in the loss of terpenes, which are released into the surrounding environment, creating the world’s most expensive air freshener. Additionally, the absorbed air in the oil causes the vape cartridges to develop an unattractive champagne-like appearance.  

Moreover, prolonged exposure to heat on the hotplate increases the oxidation rate to the point where the oil may turn red, rendering it unattractive to potential buyers. Devon shares an anecdote about cartridges turning red within a day or two due to improper mixing practices. He advises against relying solely on hotplates for oil mixing, stating, “That’s maybe not the best way to do that.”  

Filled vape cartridges waiting to be capped.

Key Takeaways   

“It’s all about data, data and control. [Data] gives you unprecedented insight into the process of filling cartridges. So, even though it’s not something that I would call ‘craft,’ having the ability to see what’s happening in there is still going to give you an idea of what’s happening and what needs to maybe change.”  

Devon Reid of Vape-Jet 

 “A lot of what we talked about today is how lack of data in the industry has led to a lot of inefficiencies. You have to start looking at margins a little closer, and what can you do to increase margins or maintain your margins in a tough market where prices are dropping. All of our products help do that. At Luna, we do that by putting in an automated solution for extraction where you can reduce your operating costs by moving labor to more effective areas like in food processing.”  

Jack Naito of Luna Tech

“At Media Bros, we really emphasize simplifying and demystifying that CRC process. Processing through a Luna, through our media, and then right into a Vape-Jet is the shortest distance from biomass to cart. Eventually, the market’s going to realize, ‘I’m in a really competitive space. I need to create the best possible products, and they need to taste good, they need to look good, and they need to present well.’ That’s the biggest takeaway for me: all of these components need to work well together. Good process flow will save you.”   

Sean Duffy of Media Bros

Jack Naito, Devon Reid, and Sean Duffy

If you want to refine your filling operation with Vape-Jet, reach out to our crew, and we’ll find the best solution for your business.  

Check out these success stories:  

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Categories
General Vape-Jet

Filling Smarter: The Do’s and Don’ts of Vape-Jet Operation 

Vape-Jet specializes in automated vape-cart filling machines specifically designed for the cannabis industry. Our advanced technology ensures efficient, reliable, and precise filling with various cannabis extracts. In this blog post, we will go over Do’s and Don’ts for the successful operation of a Vape-Jet fully-automatic vape cartridge filling machine. The purpose of this blog post is to help our customers get the most out of their machine operation. By following these tips, you can ensure that your machine operates smoothly and efficiently, and that you get the best possible results. 

Vape-Jet 4.0 | The Most Advanced Fully-Automatic Vape Cartridge Filling Machine - Click to Learn More

The Do’s of Vape-Jet Operation 

1. Review the Vape-Jet 4.0 user manual. 

Before you start using your Vape-Jet fully-automatic vape cartridge filling machine, it’s important to review the user manual. This will give you a better understanding of how the machine works, and how to operate it safely and effectively. 

2. Use the recommended settings. 

Different cannabis extracts require different settings to achieve the best results. Make sure to use the recommended settings for each extract to ensure that you get the best possible results. Check out this comprehensive guide from our HelpDesk. It’s important to note that the recommended settings will vary based on the style of pump included in your machine. 

3. Regularly clean and maintain the machine. 

To keep your Vape-Jet running smoothly, it’s important to clean and maintain it regularly. This will help prevent clogs and malfunctions, as well as prevent cross-contamination between strains and oil types. All of our filling machines come with a clean in place SOP built into the software. It is fully automated, only takes 10-20 minutes and requires no disassembly. 

4. Use high-quality cannabis extracts to ensure high-quality results. 

The quality of the cannabis extract you use can have a big impact on the performance of your Vape-Jet fully-automatic vape cartridge filling machine. Make sure to use high-quality, consistently produced extracts to ensure the most reliable results. 

5. Never let your operator fly solo. 

If you encounter any issues or errors while using your Vape-Jet machine, don’t hesitate to contact Vape-Jet’s support team via the Help Desk. We can help you troubleshoot the issue and get your machine back up and running as quickly as possible. 

Once you receive your new machine, you will use the Help Desk for all questions and requests moving forward. Please note that your points of contact from the sales process do not have remote machine access or the technical insight required to provide product support. 

Learn more about Vape-Jet support.
Click to learn more about Vape-Jet product support.

The Don’ts of Vape-Jet Operation 

1. Don’t power on your new machine without Vape-Jet support. 

Before you turn on your new filling machine for the first time, it’s important to schedule a remote training session with Vape-Jet product support. This will help ensure that you know how to operate the machine safely and effectively. 

2. Don’t begin filling without configuration and calibration. 

Before you start producing vape cartridges, it’s important to properly configure and calibrate your Vape-Jet fully-automatic vape cartridge filling machine. This will help ensure that you get the best possible results. 

Initial needle and physical camera calibration will happen at installation with a remote support technician. The individual hardware configuration process includes software adjustments made to camera, height, speed, etc. This can be done during a consultation support call and saved as a configuration profile for later use. 

3. Don’t underestimate the importance of heating. 

To ensure the best possible results, it’s important to properly pre-heat the oil and configure the three machine heaters based on Vape-Jet recommended temperatures before initiating filling. Find our recommended heat settings in this comprehensive guide from our HelpDesk. If you want to hot swap your reservoirs to save time between batches, check out our Drop Tank reservoir pre-heating accessory. 

4. Don’t physically interfere with the machine while in operation. 

During the filling process, it’s crucial not to interfere with the machine. This includes not moving the hardware during dispense to correct the alignment, and not putting your hands inside the machine while in motion. If operation needs to be stopped immediately, operators can find a “stop” button on the user interface built into the front of the machine.  

Bonus Don’t: Don’t use the physical emergency stop button on the front of the machine unless there is a true emergency such as evacuation due to fire. 

5. Don’t forget to follow “first in, last out.” 

When connecting and disconnecting the reservoir to the fluid path and Nitrogen supply, it’s important to follow the “first in, last out order of operations.” If done out of order, heated oil will leak out of the upper fluid path, through the heat box and onto the dispensing platform below. This can waste valuable oil, damage your machine, and pose a safety hazard to operators. 

Connecting Reservoir: 

  • Place Reservoir in Holder 
  • Connect Fluid Path to Reservoir 
  • Connect Power Cable 
  • Connect Nitrogen Line 

Disconnecting Reservoir: 

  • Disconnect Nitrogen Pressure 
  • Toggle Reservoir Heater Off 
  • Disconnect CPC Power Adapter 
  • Disconnect Fluid Path 
  • Remove Reservoir from Holder 
Learn more about the Vape-Jet fully-automatic filling machine.
Click to learn more about the Vape-Jet fully-automatic filling machine.

Fill Smarter with Vape-Jet 

Operating a Vape-Jet fully-automatic vape cartridge filling machine requires attention to detail and adherence to best practices. By following the do’s and don’ts outlined in this blog post, you can ensure that your machine operates smoothly and efficiently, and that you get the best possible results. Remember to review the user manual, use recommended settings, clean and maintain the machine, use high-quality extracts, and contact support when needed. By following these tips, you can maximize the potential of your Vape-Jet filling machine and truly “Fill Smarter”. 

Think Automation is a Thing of the Future? 

This article was developed by an AI copywriter. The future is now, so join the revolution or risk getting stuck in the past. If you’re ready to integrate automation into your workflow reach out to our crew with your questions to see what Vape-Jet automation solutions can do for you.  

Don’t forget to sign up for our monthly Re:Fill newsletter to get early access to company updates, product releases, and other exciting announcements. Follow us on the essentials, too: Facebook, Instagram, LinkedIn, Twitter and YouTube

Categories
General

101: Types of Cannabis Vape Cartridge Filling Machines

The Cannabis Industry’s Need for Vape Cartridge Filling Machines

As consumer behaviors continue to shift sales away from traditional categories such as flower and tinctures, and towards packaged products such as vapes, pre-rolls and edibles it’s clear that consumers are looking for more portable and convenient recreational products. Vapes in particular are popular for their portability and ease of use, reflected by sales more than doubling from $1 billion in 2018 to $2.8 billion as of November 2022

To sustain this growth in popularity without sacrificing quality, many producers are investing in automated filling machines. If you are new to the world of vape cartridge and device filling equipment, join us as we break down the different types of filling machines along with their advantages, disadvantages, and the best use cases for each. 

Manual Cannabis Vape Cartridge Filling Machines and Equipment

Manual vape cartridge and device filling machines are the simplest type of filling machines. They are operated by hand with tools such as syringes and heaters, and the operator is responsible for the entire filling process. These machines are inexpensive and easy to use, making them a good choice for small-scale operations. However, they are not suitable for large-scale production due to their slow production speed and reliance on manual labor.  

Examples of manual filling machines: 

  • Manual syringe 
  • Handheld repeater syringe 
  • Multi-shot style hand dispensers 

Advantages of using manual filling machines: 

  • Lowest equipment cost 
  • Easy to use 
  • Simple setup 
  • Small physical footprint 

Disadvantages of using manual filling machines: 

  • Highest labor cost 
  • Slowest production speed 
  • Inconsistent fill volume 
  • Operator-dependent 
  • Easy to damage oil with heat 
  • Susceptible to operator error 
  • Syringe lubricant can affect cartridge 
  • Risk of operator injury from manual labor 
  • High maintenance requirements 

Best use cases for manual filling machines: 

  • Small-scale production 
  • Limited budget 
  • Non-technical operators 

Semi-Automatic Cannabis Vape Cartridge Filling Machines

Semi-automatic filling machines such as the Jet Fueler are an intermediate between manual and fully-automatic filling machines. They require some manual operation by lifting the cartridge or device to the needle for dispensation, but they automate the pumping portion of the filling process. These machines are suitable for mid-scale production and offer a good balance between cost and efficiency. 

Example of semi-automatic filling machines: 

  • Automatic recharging repeater syringe systems 
  • Pneumatic systems 
  • Syringe pump systems 

Advantages of using semi-automatic filling machines: 

  • Faster production speed than manual filling machines 
  • More consistent fill volume 
  • More consistent heat application 
  • Lower labor cost than manual filling machines 

Disadvantages of using semi-automatic filling machines: 

  • Higher equipment cost than manual filling machines 
  • More complex than manual filling machines 
  • Not suitable for large-scale production 
  • Operator still has to cap cartridges separately 

Best use cases for semi-automatic filling machines: 

  • Mid-scale production 
  • Low to mid-range budget 
  • Entry level technical operators 

Fully-Automatic Cannabis Vape Cartridge Filling Machines

Fully-automatic filling machines such as the Vape-Jet are the most advanced class of filling machines. They automate and control the pumping, dispensing and heating processes. Some even automate the capping process while others are designed to work with a separate capping machine. These machines offer the highest production capacity and consistency in fill volume. However, they are also the most expensive and may require specialized accessories such as hardware jigs or additional operator training. Despite the cost and additional expenses, in the long term these machines result in the lowest total cost of ownership. 

Example of fully-automatic filling machines: 

  • Robotic assisted recharging repeater syringe systems 
  • Robotic assisted pneumatic systems 
  • Robotic assisted syringe pump systems 

Advantages of using fully-automatic filling machines 

  • Lowest labor cost 
  • Highest production capacity 
  • Consistent and accurate fill volume 
  • Flexibility in handling a wide range of fill volumes and viscosities 
  • Increased reliability with minimal room for operator error 
  • Limited exposure to environmental contaminants 
  • Operator can multitask during filling process 

Disadvantages of using fully-automatic filling machines 

  • Highest equipment cost 
  • Largest physical footprint 
  • Requires additional operator training 

Best use cases for fully-automatic filling machines: 

  • Large-scale production 
  • Mid to high-range budget 
  • Experienced technical operators 

What Else to Consider When Shopping for a Cartridge Filling Machine

The right filling machine can help to increase production efficiency, reduce waste, and ensure consistent and accurate fill volumes. Choosing the right machine will depend primarily on your production volume and available budget, but we encourage you to consider a few other key factors: 

Adaptability  

Some fully-automatic filling machines lock you into a limited number of cartridge and device styles you can fill without investing in physical retooling or additional custom hardware. Look for systems that can adapt to your hardware, not the other way around. 

Product Support 

Complicated filling machines may require more complicated training and repairs. As you vet equipment manufacturers be sure to ask how they provide product support, how long you can expect to wait on replacement parts, or how quickly they can get on site support technicians to your facility should the need arise. 

Data Reporting 

As states continue to pass additional regulations on the cannabis industry, it’s crucial to consider where you can implement data collection in your production process. Some fully-automatic filling machines have data reporting features built in, giving you insight into production trends as well as an additional quality management checkpoint.  

Cleaning Process 

A key part of the cartridge filling process is the cleaning procedure between strains or at the end of the day. Producers new to automated filling equipment often overlook the importance of this feature. Look for machines with an efficient and automated clean in place process to save on time and labor. 

Still not sure what type of filling machine is right for your operation? 

Contact our crew to find out if a Jet Fueler or Vape-Jet would be the right fit for you. Still growing? We offer an upgrade path from our semi-automatic to fully-automatic systems. 

Vape-Jet 4.0 | The Most Advanced Fully-Automatic Vape Cartridge Filling Machine - Click to Learn More

Think Automation is a Thing of the Future?

This article was developed by an AI copywriter. The future is now, so join the revolution or risk getting stuck in the past. If you’re ready to integrate automation into your workflow reach out to our crew with your questions to see what Vape-Jet automation solutions can do for you. 

Don’t forget to sign up for our monthly Re:Fill newsletter to get early access to company updates, product releases, and other exciting announcements. Follow us on the essentials, too: Facebook, Instagram, LinkedIn, Twitter and YouTube

Categories
Laboratory

Measuring Vape Cartridge Success with N.N. Analytics  

After exploring the reasons why vape cartridges fail in our previous blog post, it’s time to dive into the science of measuring vape cartridge success. Joining us again is Jake Rubenstein, the President and CEO of N.N. Analytics. In this blog, Jake shares his expertise on how Vape-Jet, N.N. Analytics, and other contributing factors ensure your cartridges perform at their best for a premium vaping experience. 

What Leads to a Vape Cartridge Success?  

Before we get into the finer scientific details of vape cartridge success, we should look at the factors that lead to a premium vaping experience. Here are the key elements that contribute to successful vape cartridges we’ve seen at N.N. Analytics:  

  • Ensure your vape cartridge performs the same when full, half-full, or near empty without leaks, clogs, or dry hits. 
  • Correct amount of delivered aerosol—correct standard Aerosol Collected Mass (ACM) between 25 to 60mg/puff in most vaping applications measured under a standard ISO regimen.   
  • Low-Pressure Drop (PD) values—a properly assembled cartridge with an oil that has a matched rheology will not have a high PD value when compared to a control sample.  
  • Lack of leaks through the 510 center-post—minimal device weight loss (DWL) is measured throughout the lifetime of a cartridge that was not captured or measured as Aerosol Collected Mass (ACM).
  • Lack of evaporation through the 510 center-post—minimal device weight loss (DWL) as measured throughout the lifetime of the cartridge that is not captured and measured as Aerosol Collected Mass (ACM). 
  • Lack of leaks into the center post by way of the failure modes identified above. 
  • Lack of leaks through the mouthpiece by way of the failure modes identified above.  
  • The proper delivery of cannabinoids measured in the Aerosol Collected Mass (ACM) without deterioration by way of elevated coil temperatures and a lack of airflow through the cartridge.   

What variables are critical for vape cartridge success?   

  • Choosing reliably vetted hardware with a proven track record and direct relationships with a trusted analytical lab.    
  • Confirming the compatibility between each type of cannabis oil and the hardware you intend to fill.   
  • Standardizing your formulation and enforcing process control throughout your extraction and filling operation to reduce variability in your oil output as measured by standard rheological assessments on a batch-by-batch basis.   
  • Confirming that the batch-to-batch variance does not fall outside of the approved rheological bracket defined for the cartridge-oil combination.   
  • A collaborative effort with open communication between the vape hardware manufacturer, vape filling machine manufacturer, vape testing facility, and you.   
  • The Vape-Jet product support team can tailor your filling temperatures and speeds to your formulation. N.N. Analytics can also develop and confirm with Vape-Jet the correct filling parameters that will support ideal cartridge performance without failure.  

How N.N. Analytics Can Resolve Your Vape Cartridge Failures

N.N. Analytics facilitates the standardization of oil-hardware combinations with characterization testing. Our approach to resolving your vape cartridge failure challenges comes in two phases.    

Phase One: Establishment of Approved Parameters    

Rheology Characterization and Performance Assessment of Solutions for Cartridge Filling—this is where we characterize the oil solutions to understand how they perform in each hardware SKU. In short, this process helps us understand whether known rheology will affect the performance and failure rate of the cartridge part number that is approved for sale.    

Failure Mode and Effects Analysis: Cartridge Performance Assessment (Leakage & Dry Hits)—we use this standard metric to evaluate a new part number in hardware that we haven’t assessed yet. We evaluate stability performance, including device weight loss, pressure drop, and aerosol collected mass. This testing is performed with standard solutions (oils) that are deployed by NN Analytics, meeting the criteria of low, medium, or high viscosity:  

  • Low Viscosity: Akin to rosin formulations or those with terpene additions of greater than 10%  
  • Medium viscosity: Akin to formulations that have a standard number of terpenes and are standard performers – This is our target range for most formulations  
  • High Viscosity: High potency oils with minimal terpene or diluent additions require optimum shear rates of cartridges tuned to high-viscosity oils.   

Phase Two: Continual Evaluation of Approved Ranges    

Stability Studies—used to evaluate the stability performance of a new batch of hardware by ACM/DWL and by delivered cannabinoid concentrations in the ACM.   

Oil Performance Assessment—used to evaluate a new batch of oil manufactured to a specific recipe by rheological assessment and terpene/cannabinoid measurements in the ACM according to the standard (approved) reference sample. 

Standard Measurements We Use at N.N. Analytics 

Device Weight Loss   

Device Weight Loss (DWL) measures the total change in filled mass of oil in a cartridge. This measurement is taken when the vape cartridge is filled and capped at T=0, then monitored throughout the lifetime of the cartridge during testing or stability studies before Aerosol Collected Mass (ACM) measurements are taken. 

Over time, oil may leak or evaporate due to leakage or evaporation from an improper cap seal or airhole feed size that allows atmosphere to enter the vape cartridge by way of the center post or air inlets at the bottom of the cartridge, leading to reduced ACM, evaporation of volatile terpenes, and possible oxidation of cannabinoids. 

DWL and reduced ACM are both causative variables of leakage that causes oil to emit from the 510 thread or air feed holes, which are indicative of a rheological mismatch of the oil viscosity with the hardware, namely:   

  • coil-wicking material porosity    
  • feed hole size    
  • airflow hole size    
  • Improper oil rheology  

Aerosol Performance   

Aerosol collected mass (ACM)—this variable determines the efficiency of the cartridge as a complete unit that will establish a parameter we call “ACM” for the amount of vapor emitted from the cartridge during normal expected vaping conditions.   

ACM can be influenced by many factors and is considered a correlative variable for cartridge performance rather than a causative variable, such as device weight loss (DWL) or pressure drop (PD).  

Aerosol Constituents   

There are many constituents in cannabis and hemp aerosol, which we can classify as indicative of proper or improper performance. These measurements are taken hand-in-hand with aerosol collected mass (ACM) to understand the correct selection of good oil and hardware combinations during expected vaping conditions (ISO and CORESTA methods) and identify failures during vaping that may lead to emissions of harmful or potentially harmful constituents (HPHCs), such as:   

  • Heavy Metals    
    • Tested using ICP-MS    
      • Chromium (stainless steel parts or coil)    
      • Nickel (coil)    
      • Cadmium (stainless steel parts or coil)    
      • Lead (coil solder)  
  • Aldehydes    
    • Tested using GC/MS    
  • Volatile Solvents    
    • Tested using GC/MS    
  • Microplastics and solvated plastics    
    • Tested using LC/MS    
  • Other foreign material (coil-wicking material including ceramic particles, rayon, or cotton fibers)     
    • Tested by Scanning Electron Microscopy Tandem Energy-Dispersive X-Ray Spectroscopy (SEM/EDX)  

Guaranteeing Vape Cartridge Sucess: Measuring Solution Rheology and Cartridge Performance  

How do vape cartridge producers guarantee their solution will not leak when choosing new cartridge hardware?    

The way to guarantee that leakage will not occur is to standardize the minimum “thickness” of the solution used in a particular hardware platform. N.N. Analytics accomplishes this with strict measurements of solution rheology to define the viscosity, shear rate, and elasticity of oils using an iso-accredited method for rheology measurements.    

Additionally, N.N. Analytics measures coil performance by deploying its patent-pending Iron Lung aerosol collection technology to assess aerosol performance by measuring pressure drop, capturing the aerosol, and measuring the total weight and constituents within the aerosol. Pressure drop measurements allow us to evaluate leakage preventing aerosol delivery. Aerosol weight measurements allow for the characterization of atomizer/coil performance.    

N.N. Analytics' patent-pending Iron Lung aerosol collection technology
N.N. Analytics’ patent-pending “Iron Lung” aerosol collection technology

How can vape cartridge producers guarantee their solution will feed well when choosing new cartridge hardware?    

The way to prevent dry hits is by standardizing the maximum thickness of the solution in a particular hardware platform.    

Unleash Your Vape’s True Potential with Vape-Jet & N.N. Analytics

As you can see, the science behind a successful vaping experience requires cultivating a unique balance between the formulation of the oil, the hardware used, and the filling process.   

At N.N. Analytics, we use a combination of measurements to ensure that your vape cartridges perform optimally and meet industry standards. Our expert team works closely with you, the vape hardware manufacturer and the vape filling machine manufacturer to resolve your vape cartridge failure challenges. Let N.N. Analytics help you achieve the premium vaping experience your customers deserve.  

N.N. Analytics Full Service E-Liquid Testing Laboratory | Click to Browse Our Services

Need some help taking your vape cartridge filling performance to the next level? Reach out to our crew and learn how Vape-Jet can provide next-level products for your customers.  

Some of our success stories:  

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Categories
Automation General Vape-Jet

Industry Insight: A Look at Automation in Cannabis

Automation in the Cannabis Industry

The cannabis industry has experienced rapid growth in recent years, and as it continues to expand and mature, automation is becoming an increasingly important aspect of production. Automation not only allows for more efficient and precise operations, but it also has the potential to significantly reduce labor costs and improve overall profitability. One area of cannabis production where automation is particularly promising is in the filling of vape cartridges, pods, disposables and other devices. 

The vape cartridge market has exploded in recent years, and it shows no signs of slowing down. Vape cartridges offer consumers a convenient and discreet way to consume cannabis, and as a result, they have become a popular choice for both recreational and medical users. However, filling vape cartridges by hand can be time-consuming and prone to errors, which is where automated vape cartridge filling machines like the Vape-Jet and Jet Fueler come in. 

Vape-Jet fully automated vape cartridge filling machine
Jet Fueler semi-automated vape cartridge filling machine

The Benefits of Automated Vape Cartridge Filling Machines 

Automated vape cartridge filling machines are designed to fill vape cartridges with a precise amount of cannabis oil including distillate, live resin, rosin, and more. These machines are equipped with a range of advanced features to ensure accuracy and consistency. With the Vape-Jet 4.0 specifically, this includes precision dispensing, multi-zone temperature control, and the ability to adapt to a variety of different oil viscosities and formulations. 

One of the primary benefits of automated vape cartridge filling machines is increased efficiency. These machines can fill cartridges much faster than manual methods, allowing producers to fill a higher volume of cartridges in a shorter amount of time. This can be particularly beneficial for companies looking to meet high demand or to quickly ramp up production for new product launches. 

In addition to increased efficiency, automated vape cartridge filling machines can also significantly reduce labor costs. These machines can operate continuously with minimal supervision, allowing producers to significantly reduce their labor force or to reassign employees to other manual tasks. For example, one operator can simultaneously run up to four Vape-Jet units. This can be particularly beneficial for companies operating in states where labor costs are high, as automation can help to offset these costs and improve overall profitability. 

Fernway facility: Vape-Jet fully automated vape cartridge filling machine
Learn more about how brands like Fernway have scaled quickly and efficiently with Vape-Jet.
Fernway facility: Vape-Jet fully automated vape cartridge filling machine

Automated vape cartridge filling machines are also able to improve the accuracy and consistency of the filling process. Vape-Jet filling machines are equipped with precise dispensing mechanisms that ensure that each cartridge is filled with the exact same amount of liquid, with an unmatched repeatability rate of ±0.25%. This can be particularly important for companies producing vape cartridges for the medical market, where precise dosing is critical. 

Another benefit of automated vape cartridge filling machines is the ability to handle a wide range of oil viscosities and formulations. Many cannabis oils and concentrates have different viscosities and require specialized filling equipment to ensure that they are accurately and consistently dispensed. Vape-Jet automated filling machines can handle a wide range of viscosities and formulations, allowing producers to expand their product line without the need for multiple filling systems. In fact, with Vape-Jet‘s configuration profile feature operators can save premade settings for each formulation, batch or hardware and simply load it from the library to begin filling. This saves them even more time and ensures a consistent and reliable fill. 

Potential Challenges of Cartridge Filling Automation 

As with any new technology, there are also potential challenges to the adoption of automated vape cartridge filling machines. One of the main challenges is the initial cost of purchasing and installing the equipment. These machines can be expensive, and producers may need to invest in additional equipment such as packaging machinery to fully automate their production process. (If the initial investment is a financial concern, we offer an upgrade path from our semi-automatic Jet Fueler to our fully-automatic Vape-Jet so you can grow your automation as you scale your operation. Reach out to our crew for more information on this offer.) 

Click to Learn More About Jet Fueler 2.0 Semi-Automated Vape Cartridge Filling Machine
Click to Learn More About Vape-Jet Fully Automated Vape Cartridge Filling Machine

Another potential challenge is the learning curve associated with operating and maintaining automated filling machines. These machines can be complex, and producers may need to invest in training and support to ensure that they are able to effectively operate and maintain the equipment. Vape-Jet CEO Ryan Hoitt calls training one of the “hidden costs” of automation. He says “The cost of training personnel on complex mechanical automation machines can be high. However, Vape-Jet overcomes this hidden cost by building the operating procedure into the user interface. Users always have the most up-to-date reference information available immediately, lessening the need for extensive training.” Our machines also come backed by our industry-leading product support, including a one-year renewable warranty that covers installation, training and support.  

Click to Learn More About Vape-Jet's Six Star Service & Product Support
Read more about our product support on our blog.

Despite these potential challenges, the future of automation in cannabis production looks bright, and automated vape cartridge filling machines are likely to play a significant role. As the cannabis industry continues to grow and mature, automation will become increasingly important for improving efficiency, reducing labor costs, and ensuring the accuracy and consistency of products. Producers who can effectively integrate automation like Vape-Jet into their operations will be well-positioned to succeed in this rapidly evolving industry. 

To learn more about how embracing Vape-Jet automation can bring success to your operation, check out these customer features: 

Think Automation is a Thing of the Future? 

This article was written by an AI copywriter. The future is now, so join the revolution or risk getting stuck in the past. If you’re ready to integrate automation into your workflow reach out to our crew with your questions to see what Vape-Jet automation solutions can do for you. 

Don’t forget to sign up for our monthly Re:Fill newsletter to get early access to company updates, product releases, and other exciting announcements. Follow us on the essentials, too: Facebook, Instagram, LinkedIn, Twitter and YouTube

Categories
General Jet Fueler Jet-Fueler Partners Vape-Jet

Customer Feature: Ration, Blue Box Brands & BeGreen Supply

At Vape-Jet, we are always inspired by the innovative ways our customers use our products to drive success in their businesses. That’s why we’re excited to share our interview with a man who truly does it all, Chris Michaud. As the CEO and Founder of Blue Box Brands, Ration Cannabis, and BeGreen Supply, Chris shared valuable insights on how using our products has helped grow his businesses.  

As our newest hardware partner, Chris’s company BeGreen Supply builds custom-branded cannabis hardware and packaging. Moreover, Chris’s team uses our semi-automatic Jet Fueler to fill vape cartridges and disposables for his consumer brand Ration Cannabis, a cause-based cannabis brand dedicated to supporting military veterans. 

Brands like Ration demonstrate that Chris strives to build businesses that give back to the community. So, along with some valuable operational insights and inspiration for other businesses looking to enhance their own workflows, we hope this customer feature serves as a reminder of how the cannabis industry—and associated industries—can give back. 

Without further ado, let’s dive into our interview with Vape-Jet CEO, Developer, and Founder Ryan Hoitt and Chris Michaud. 

Watch the full interview above or check out the written article below.

Who is Blue Box Brands?

With product lines ranging from vaporizers and smokables to mouth sprays and edibles, Blue Box Brands is a collection of high-quality cannabis businesses curated to support community causes and serve niche consumer audiences. 

Chris describes Blue Box Brands as ‘a curator and creator of brands.’ On the macro level, Chris explains, “we work with a couple of organizations in D.C., making sure that we’re paying attention to where policy sits and where veterans have access or don’t have access, or maybe there’s an education hole.”  

On the micro level, Blue Box Brands gives back to more localized organizations. One example is Swim With a Mission. “It’s a great group,” Chris says. “They work with the Navy SEAL Foundation out of Florida. We co-host events every year—this was our second year this past July—where you have a paintball tournament, every team gets a Navy SEAL, and you go through the whole tournament with them.”  

Chris describes these experiences as immersive and rejuvenating, allowing Blue Box to give back to the community and veterans who have laid it all on the line. “We’re able to give back dollars to things like improving household accessibility, giving money towards billing codes, or direct help and counseling.” 

“That’s awesome,” Ryan says. “As a former Navy guy, go Navy.” 

“Whether Ration’s helping on the philanthropy side or Blue Box is helping a brand that’s adjacent to its own portfolio, we’re really about commercializing brands and preparing them for scale,” Chris explains. “We have a good relationship with our sister company BeGreen Supply which helps provide packaging and hardware, and that’s what brings us together with Vape-Jet.”  

Outreach and Advocacy

With philanthropic outreach and advocacy playing a major part in what Chris and his team do, we wanted to highlight the various initiatives his team is involved in and the ways they work to create lasting positive change. 

“Ration does a lot of outreach and advocacy and a lot of philanthropy,” Ryan begins. “Can you tell me more about that, how you got started down that route, and why did you select veterans’ organizations?”  

“Veterans service organizations (VSOs) do a lot, and I’m never going to suggest that we can do their job better. It was important to me to find and vet good VSOs so we could accomplish what we’d like to from a for-profit business perspective,” Chris says.  

The ways Ration works with different VSOs depends on the scale of each organization, Chris explains. “Our favorite component is really getting to find out what these people need. Before starting Ration, we spent the first year down in D.C. talking to different groups and finding out who was going to make sense to partner with, who was not going to be afraid of cannabis, who was going to speak up about cannabis in their lobby sessions, in their peer groups. And we found some fantastic people through that process, whether they be individuals or organizations.” 

From that first year, Chris and his team identified that what veterans need is true support. “Our business is providing support to individuals, whether that’s getting them involved with therapy plus medication plus alternative medication.” 

Providing support to veterans in this way really hits home for Chris, whose father served in the Air Force. “My father, back in the day, caught a piece of ammunition off of a plane that was very, very large and messed his back up. He’s been very successful since then, but just a couple of years ago, his injuries started to flare up again, and very recently, in the last year, he was prescribed a number of opiates and a nerve suppressant,” Chris says. 

Eventually, Chris got a call from a family member in the clinical community: “She said, ‘what can we do to get your dad off of these things?’” It was an odd call, Chris explains, because this family member is the expert. “So, you know, [I shared] any bit of exposure that we’ve had in this space to help them get through that. Within two weeks, he was off of the entire opiate program. He kept the nerve suppressant, but he was off the opiates, and now he’s, you know, it’s his choice he doesn’t continue to use cannabis, but it got him through that moment, and now he’s clear of everything. Small success stories like that yield great results, and I want to see that continued in that community.”  

Building Brands with Vape-Jet

“I know we were introduced through Vape-Jet,” Ryan says. “I believe it is BeGreen Supply that operated and purchased the machine. Can you tell me more about how you found out about Vape-Jet and how that’s been going for you?” 

“Sure,” Chris says. “I found out about Vape-Jet by walking the floor at MJBizCon a few years ago, but it was totally by chance, and we were super happy to find a great team and you leading that team. I have a background in medical devices and FDA compliance and pushing things forward to the next level, which is why I wanted to build a device company before getting into brands. But I was like, ‘this guy gets it.’” 

“That was a great meeting,” Ryan recalls. “I remember because we didn’t have a booth that year. I believe you and [Vape-Jet COO] Devon started chatting heavily about medical devices and all the insanity of bringing devices through marketing and FDA approval and everything else.”  

“That was fun because the origins of why we started in the cannabis space really followed that track. We were, you know, a couple of friends who wanted to get away from how long it took to bring products to market in the medical device industry. Now, we’re on to onto kind of a faster-paced industry. It’s volatile, but it’s a lot of fun, and there’s a ton of opportunity to help people and brands.”  

“Can you tell me more about what Vape-Jet devices you use and how you’re using them?”  

“My interaction with Vape-Jet is from two different lenses,” Chris says, “whether that’s direct through Ration and some of the other brands that we have in-house or some of the customers that we support from BeGreen Supply. I was truly attracted to Vape-Jet from our origin story, but also the fact that I found real success in my customers’ stories back on the BeGreen front, whether that’s supporting MSOs or direct brands like Ration. [Vape-Jet] has really versatile system[s], whether we’re talking about an individual filler, such as the Jet Fueler or the Vape-Jet, that’s a little bit more comprehensive.” 

Jet Fueler 2.0 The Most Advanced Semi-Automatic Vape Cartridge Filling Machine - Click to Learn More
Vape-Jet 4.0 | The Most Advanced Fully-Automatic Vape Cartridge Filling Machine - Click to Learn More

“From my perspective, I love being able to recommend a myriad of systems, and Vape-Jet is always number one at the top. And it also has a great capping solution, which is pretty rare to find systems that are designed to work together,” Chris explains. “Internally, I love setting up my partners for our own brands. We go in from a manufacturing assessment standpoint, and we ask, ‘okay, what’s the real capacity of this place and what do we want to get them to?’”  

From there, Chris helps teams understand their labor, infrastructure, and facility needs. “We typically like to start groups with a Jet Fueler and then graduate them to a Vape-Jet, and our multistate approach is really aimed at facilitating that conversation through Vape-Jet. So we’re taking Blue Box Brands as a portfolio and going to all these different states, and we’re requiring Vape Jet to be part of that protocol.”  

Currently Filling

With Chris focused on implementing Vape-Jet filling machines into production across brands, we wanted to get an idea of the devices they’ve filled and are filling currently. 

“From the BeGreen front, most of our customers are filling cartridges. 510 remains a pretty strong player in the world of vaporizers, but we have seen an increase in disposables at a national level. Beyond that, though, we have got some things that are being built internally—that [may] be a proprietary pod system that’s coming out here very soon,” Chris hints.  

“Service is King”

“One of my favorite things about Vape-Jet is that, from an executive level, I can pick up the phone and call Vape-Jet, and [you] can log into our machine,” Chris explains. As a benefit he’s enjoyed over the years, Chris knows that he can troubleshoot any Vape-Jet or Jet Fueler issues with our support team and receive quick assistance so his team can get filling again. 

“On that note,” Ryan says, “not a lot of people know this, but our organizational structure is all built around support from the very beginning. Every single one of our departments, it doesn’t matter who they are, reports to support. Sales reports to our support department, manufacturing reports to our support department… Everything is focused around support because I’ve found that with any device you build, any piece of equipment that has moving parts and some that don’t, something is going to break, and the business processes you build around that fact are incredibly important.”  

“Definitely,” Chris agrees. “Service is king; learned that through manufacturing a long time ago, whether it was setting up a big factory or working with mom and pop, it’s all based on service.”  

Thank You

We’d like to thank Chris for taking the time to speak with us and share his insights. It was a pleasure to learn more about the amazing things Blue Box Brands, Ration Cannabis, and BeGreen Supply are doing in the world besides providing high-quality solutions for other businesses and end-users. We wish Chris and his team continued success and fulfillment in the coming years. Keep up the great work supporting veterans, and thank you for making a positive impact. 

Read more of our customer features: 

If you are interested in partnering with us, reach out to our crew to learn how Vape-Jet can provide next-level products for your customers.  

While you’re at it, don’t forget to sign up for our monthly Re:Fill newsletter to get early access to company updates, product releases, and other exciting announcements. Follow us on the essentials, too: Facebook, Instagram, and LinkedIn.   

Categories
Events General

MJBizCon 2022: Vape-Jet Has Leveled Up 

Three days of cannabis industry pandemonium in Las Vegas? Must be MJBizCon 2022!  

With over 30,000 attendees, industry insiders, and celebrity cameos, this year’s MJBizCon was one to remember. The Vape-Jet booth was packed, our fully-automatic Vape-Jet vape cartridge-filling machine and semi-automatic Jet Fueler took center stage, and our industry friends are thriving—what more could you ask for? 

See how it all went down and why this MJBizCon was the best yet: 

The Evolution of VJ at MJ

Among the returnees to MJBizCon this year, Vape-Jet founder and CEO Ryan Hoitt had a great time reconnecting with friends and introducing newcomers to the world of vape cartridge-filling automation. 

To Ryan, the differences from 2019 to 2022 couldn’t be starker: “In 2019, we walked around, smuggling in brochures and doing guerrilla marketing trying not to get caught.” In those days, Vape-Jet was a fairly new concept, and the potential of an automatic cartridge-filler was not as obvious as it is today. “Our handouts got trashed faster than we could place them, but it brought in just enough interest to bootstrap the first couple of sales,” Ryan recalls. 

In 2021, we set up our first Vape-Jet booth, allowing us to build some brand awareness and connect with folks interested in innovation. “People were starting to take notice, and sales were climbing,” Ryan says. 

If 2019 and 2021 were focused on establishing our brand and generating interest, 2022 was the payoff. “We had to take off our branded shirts just to get a moment of silence during after-hours events and date nights,” Ryan says. “People came purposefully to see us in person. All around town, we ran into existing clients, formed relationships with new ones, and got to experience our 10 seconds of fame.”  

This development, though not entirely surprising given the rapid growth of automated vape-filling processes, was very special to behold. “When we started building a B2B vape cartridge-filling equipment brand, I never for a moment thought we would experience so much recognition, admiration, and command such respect in the industry.” 

“I am incredibly proud of the entire Vape-Jet team for making this a possibility, and I can’t wait to see what 2023 brings.” 

Partners and Friends at MJ

It was great seeing so many familiar faces this year, including: 

Hardware Partners 

Customers 

Equipment Manufacturers 

Terpene Suppliers 

Media

The Evolution of the Vape Market 

Of course, Ryan wasn’t our only representative at MJBizCon. Resident chemist, COO, and co-founder Devon Reid also made his return to the tradeshow floor this year.  

Aside from being chased around MJBizCon (until he took off his branded gear), Devon notes a decisive industry focus on improving QA. “The market is shifting from a fixation on throughput to a focus on quality,” Devon says. “The renewed focus on quality encompasses not only the machine that puts the oil into the cartridges, but the cartridges themselves, the oil itself, the upstream processes for obtaining the oil, and the downstream consequences of implementing all the upstream quality improvements.” 

Why? Because a surplus of supply means customers are faced with more options than ever before. Now, Devon says, many businesses are taking a holistic approach to product planning. “From high-quality equipment to high-quality products, businesses see the positive consequences for end-users (increased sales) and employees (increased retention).” 

Utilizing automatic cartridge-fillers like our Vape-Jet fully-automatic filling machine is a surefire way to improve customer and employee satisfaction. “Fire in, fire out—it’s that simple,” Devon says. 

The Evolution of Vape Producers 

Vape-Jet sales rep Sawyer Sheppard has seen his share of cannabis industry tradeshows and has developed a keen eye for industry trends and matching customers with solutions that fit their long-term goals.  

At MJBizCon 2022, Sawyer highlights a key theme: versatility. “With the rise in different form factorsincluding disposables, pod-type systems, and higher quality oils like live resin and rosin—heating up in the market, versatility is the name of the game.” 

To improve their versatility, Sawyer noticed that brands are increasingly looking for partnerships. “Many customers are now looking for long-term equipment suppliers that they can grow with,” Sawyer says, emphasizing the word “growth.” “After being burned by tone-deaf ‘product support teams,’ businesses want a partner who is not just selling them equipment, but is dedicated to their long-term growth.” 

MJBizCon Session: Vape Market Breakdown

What’s happening in the vape market as we enter 2023? Industry trends took center stage as insiders discussed consumer and quality developments heading into the new year.  

If you weren’t able to attend, don’t worry, here are some key highlights: 

Consumer Trends 
  • Women now account for 57% of vape cartridge users 
  • Consumers increasingly focus on cannabis growers due to live and solventless processes, whole plant efficacy, and the cannabis marketing ecosystem 
  • Speakers emphasized good manufacturing practices that keep formulations simple and test at every stage of the process 
Quality Trends 
  • It has never been more important to hire people who really love cannabis 
  • Shelf stability is essential, but old cannabis shouldn’t be written off 
  • The days of scarcity are over, so diversification of products is paramount 
What’s Next? 
  • Freeze-dried flowers, cannabis experiences (lounges, serving, sampling, pallet development) 
  • States requiring vapor testing during production 
  • New vape sizes and cannabinoid focus coming to market 

‘Till MJBizCon 2023!

We want to extend a sincere “thank you” to everyone who made it to our booth this year! MJBizCon 2022 could not have been the success it was for our team without your support, and we look forward to building off the positive energy we received. The cannabis industry is driven by innovators who prioritize product quality, responsible scaling, and versatile technology, and we are proud to continue leading the charge in vape cartridge automation. 

If you are interested in partnering with us, reach out to our crew to learn how Vape-Jet can provide next-level products for your customers.   

While you’re at it, don’t forget to sign up for our monthly Re:Fill newsletter to get early access to company updates, product releases, and other exciting announcements. Follow us on the essentials, too: Facebook, Instagram, and LinkedIn.    

Categories
Jet-Fueler Partners Vape-Jet

Fernway: Customer Feature

What better way to enjoy New England’s Fall foliage than paying a visit to our good friends at Fernway in Northampton, Massachusetts? As creators of Massachusetts’ 1st recyclable cannabis vapeThe Traveler—and long-time Vape-Jet customers, it was only fitting that we caught up during the changing of the seasons to discuss—well, change.   

Vape-Jet CEO, Developer, and Founder, Ryan Hoitt sat down with Fernway’s COO and co-founder, Kevin Wu, to see how things are going. Read on to learn about Vape-Jet and Fernway’s ongoing collaboration, the move to sustainable industry practices, Vape-Jet tips and tricks, and more:  

The Vape-Jet Experience  

Since their founding in February 2021, Fernway has used Vape-Jet cartridge-filling machines to ensure they maintain high QA standards and have scalable technology to grow with their business. Starting with our Jet Fueler semi-automatic vape cart filler in 2021, Fernway is now up to five Vape-Jet fully-automatic cartridge-filling machines, four of which operate side-by-side in their Northampton facility.  

“How did you learn about Vape-Jet?”  

“It must have been on the internet somewhere… We were just four guys in a house at that time, and we didn’t have the money to spend on a fully automated, big fancy machine,” Kevin says. After testing and evaluating almost every machine on the market, Kevin came across the Jet Fueler — “It was a perfect fit for what we needed and a great machine to learn about oil paths and how distillate and cannabis oil can move through PTFE lines and reservoirs.”   

During those early days, Vape-Jet and Fernway went through the growing pains of high-throughput manufacturing together, allowing both businesses to grow and learn from one another. “You gave us a lot of feedback on things that needed improvement,” Ryan says.   

“Yeah, I think you make it sound a little worse than it was,” Kevin jokes. “I will say that the [Jet Fueler] was repeatable and that was key for us because we wanted to bring a high-quality, consistent vape product to market.”   

When Fernway did run into an issue, Kevin opened a support ticket, and the Vape-Jet support team would stay on the phone until they resolved the issue. “That gave us a lot of peace of mind,” Kevin adds. “If there was an issue with the machine, we wouldn’t be left stranded.”  

“In my opinion, we’ve had a really collaborative relationship,” Ryan says. “A lot of our recent software upgrades—in terms of data reporting, batch records, and whatnot—were direct suggestions from you.”  

“I see us as fellow travelers and kindred spirits in that our products and companies are becoming larger and more sophisticated, and we have to grow together,” Kevin says. “That can only happen if we’re sharing information back and forth.”  

After eventually scaling to three Jet Fuelers, Fernway upgraded to the fully-automatic Vape-Jet. “Now, we have five of them,” Kevin says.  

Growing Together: Switching to a Fully-Automated Workflow  

After realizing their business was scaling too quickly to fill every vape cartridge manually under a needle, the Fernway team realized it was time for some automated assistance.  

“The transition was actually fairly easy because of how familiar we were with the Jet Fuelers,” Kevin says. “The Vape-Jet team helped create profiles that are unique to each piece of our hardware.” So, whether Fernway is filling their 510 half-gram vape cartridges or one of their Traveler sizes, a customized hardware profile is ready to quickly and accurately fill to spec.  

“Beyond setting up those initial profiles, the process of loading the reservoir into the machine, pressurizing the machine with the nitrogen assist, [and] setting the temperature zones was all very familiar to us,” Kevin continues. “It was big relief when we saw that platform and the needle moving around, and we knew we didn’t have to fill those cartridges one by one anymore.”  

Vape-Jet 4.0 | The Most Advanced Fully-Automatic Vape Cartridge Filling Machine - Click to Learn More
Scaling and Sustainability—Friends at Last  

Now selling half and full-gram 510 vape cartridges and Massachussettes’ first recyclable vape cartridge, the Traveler (available in 0.3 and 0.7-gram sizes), Fernway is moving the industry toward more sustainable practices that consumers demand.   

“We’ve been seeing a lot of movement in the market away from 510s toward more disposable packaging,” Ryan Hoitt says. “Could you tell me the challenges involved with setting [the Traveler] up?”  

“We saw the same [trends] you did,” Kevin Wu agrees. “Customers really enjoy the all-in-one form factor with the oil and the battery connected, but we didn’t like the environmental impact of that product form.”   

The solution? Fernway found a recycling partner. “After one of our recyclable [vape cartridges] are spent, [and] the oil is consumed, the customer can bring [the Traveler] back to where they purchased it and deposit it in a recycling box.”  

A few times a year, after the Fernway team collects all the recycled Traveler vapes in their facility, their recycling partner collects the spent devices, dips them into liquid nitrogen, then pulverizes them. “Then they heat it to recover different materials found in the devices,” Kevin says.  

An Innovative Trio: Vape-Jet, Fernway, and Cilicon

“So, I know with the Traveler you’ve been working with Cilicon as the hardware manufacturer,” Ryan says. “Can you describe the experience of developing and launching that product with such a tight feedback loop between their team, the Vape-Jet team, and yourself?” 

“We selected Cilicon as our all-in-one hardware vendor almost a year ago,” Kevin explains. “We went through several rounds of testing and decided that the performance and the profile of [their] product was exactly what we wanted. The missing piece was ‘how are we going to fill these at scale?’ That’s when we reached out to you.”  

When Fernway decided to launch the Traveler, they sent photos of the device and asked if our team could get a Vape-Jet to fill them. “To my surprise—and to our good luck—you were already in contact with [Cilicon] and we were able to design a custom jig which was rapidly prototyped by the Vape-Jet team,” Kevin says. Within a week of that discussion, Fernway validated their new product’s workflow with Vape-Jet automation, ensuring they would not have to invest in additional equipment.   

A few months later when the devices arrived, they came with additional jigs based on Vape-Jet’s initial prototype. “Now, we’re selling tens of thousands a month,” Kevin says. “I would categorize [the Traveler] launch as smooth as [a product launch] could possibly go. So I think that’s a credit to you and a credit to the Cilicon team.”  

Kevin’s Vape-Jet Tips and Tricks

  1. ‘Keep the machines clean!’: “Make sure you’re fully cleaning out the reservoirs after every batch.” Kevin highlights the importance of running isopropyl alcohol through the PTFE lines to ensure operators won’t encounter residual oil from the previous batch.  
     
  2. ‘Take it slow!’: “Once the [Vape-Jet] is up and running, it’s filling a tray of 100 vape cartridges in five or six minutes. There’s no reason to rush the manual parts of the process along.”  

The Power of Partnership 

“I really do appreciate our partnership here. I feel like, even though you’re across the country, we’ve got a partner that’s not going to leave us stranded. If we have a problem, I know someone on your team will help us, and you’ll take the time and clear out the schedule. That’s so rare to find out in the market.”  

“It’s been amazing to watch your business grow,” Ryan says. “It’s been one of the highlights of my career to be able to be that partner in this and just work with you guys. And yeah, we’re a solutions provider, but that feedback loop and the connections we’ve made over the past couple of years… it’s been a highlight of my career, so I really appreciate it.  

What’s next for Fernway?

Kevin mentions a new seasonal pumpkin spice flavor for their Traveler (released in October) and launching a line of live resin vape cartridges for the ultimate cannabis experience. 

Want to share your Vape-Jet story?

Reach out to our crew and let them know you’re ready for your customer feature. Check out our other customer success stories: C3 Industries, True North Collective, Terrapin Care Station.

If you are interested in providing the highest-quality product for your customers, reach out to our crew to learn how Vape-Jet can provide next-level products for your customers.    

While you’re at it, don’t forget to sign up for our monthly Re:Fill newsletter to get early access to company updates, product releases, and other exciting announcements. Follow us on the essentials, too: Facebook, Instagram, and LinkedIn.  

Categories
General Jet-Fueler Vape-Jet

How the Global CO₂ Shortage Affects Cannabis Oil Extraction

Industry Insight

For cannabis oil producers, the importance of CO2 cannot be understated. As the primary solvent in one of the most popular cannabis oil extraction methods in the industry today, the recent CO2 shortage has profound implications for oil production processes. With so much volatility in the market, let’s take some time to think about this CO2 dilemma and propose some solutions so oil producers can keep meeting customer demand while maintaining the same high-quality products consumers deserve. 

How did this CO2 Shortage Begin? 

As with any global shift in market availability, the reasons for the current CO2 situation are varied. Perhaps most significantly, the Russian invasion of Ukraine has created extensive oil and natural gas supply interruptions in Europe, leading to volatile petrochemical and agricultural markets which directly affect fertilizer production, of which food grade CO2 is a byproduct.  

This market uncertainty, tied to lack of supply, has already affected other industries close to cannabis. In the brewing industry, for instance, the impact of the CO2 shortage is already playing out, leading to increased input costs which have numerous upstream and downstream workflow ramifications.  

The Significance of CO2 for Vape Cartridge Producers

The benefits of using CO2 for cannabis oil extraction are well-documented, but it’s worth revisiting just how vital CO2 is for vape cartridge production.  

As the most common solvent for Supercritical Fluid Extraction (SFE), CO2 earns its place because of multiple factors: 

  1. It is one of the safest non-polar solvents 
  2. It is more dependable during SFE for preserving the compounds found in cannabis 
  3. It can pull various cannabinoids from the plant through fractioning 

When Will the Cannabis Oil Extraction Industry Feel the Shortage?

[CO2 demand] from the cannabis industry, for cannabinoid and terpene extraction, [has] been growing quickly, and not enough new capacity is coming online to compensate.” – Craig Bettenhausen, “US faces COshortage” 

The worlds of cannabis production and retail are accustomed to fluctuating markets. Most post-legalization markets, for example, overinvest in production capacity leading to wholesale cost reductions. Dealing with lower prices isn’t new, and it usually leads to consolidation and restructuring until the supply and demand for cannabis come back into alignment. How is this CO2 shortage different, and how is it similar? 

Well, although it can be difficult to predict when and how certain industries will react to a decreased CO2 supply, there are some reasonable expectations of when we will start seeing the shortage affect the cannabis industry. 

The first people to feel the CO2 supply shortage will be grow and cannabis oil extraction facilities, especially when natural gas and oil consumption spike in winter (Butane Hash Oil extractors will likely feel this pain as well). Accordingly, all cannabis flower, extract, and distillate will probably see cost increases by the end of 2022, which will squeeze profit margins on vape cartridges. 

Of course, this spike in the price of natural gas during wintertime will undoubtedly be exacerbated by increased gas exports to Europe from North America. As energy costs inflate due to decreased supply and increased demand, input costs for cannabis cultivation, extraction, and refinement will rise, ultimately yielding lower margins on cannabis products across the board and increasingly small returns. 

In short, with high electricity costs, high CO2 costs, and high butane costs, every step in the cannabis product chain will be affected.  

So, What’s the Solution?

Wholesale and retail marijuana prices continue to fall in most states, with production often outpacing consumption… The glut of cannabis products and brands have retailers in many states increasingly discounting their merchandise in hopes of shrinking bulging inventories and boosting sales amid growing competition.” – Andrew Long, “Midyear State Cannabis Sales a Mixed Bag Across the United States

With such clear indicators of pesky inflation and increased input costs on the horizon, we ought to think of some solutions. After all, we shouldn’t just read this information and run to the closest bar. It’s what we do with the information going forward and how we use it to stay ahead of the curve and prepare for the uncertainty that matters. 

So, what can you do? 

Solution 01: Invest in Automation

As input costs rise due to CO2 and other raw materials—and oversupply issues continue for the cannabis industry—prices will continue falling, ultimately squeezing out many operators with high costs and low returns. In other words, cost reduction is key, and reducing labor costs with automation may be the only way to compete.  

Luckily, this solution is our specialty. At Vape-Jet, we manufacture the most advanced fully-automated (Vape–Jet) and semi-automated (Jet Fueler) vape cartridge-filling systems on the market. In fact, we’ve discussed how vape cartridge automation is one of the most proactive, crucial investments you can make in your cartridge filling process quite a bit. 

Not only do our vape cartridge-filling machines fill your cartridges faster, more accurately, and help you overcome cartridge hardware challenges, our team also provides unmatched after-sales support to keep your operation running. That means higher productivity, decreased labor input, and satisfied customers. 

Vape-Jet 4.0 | The Most Advanced Fully-Automatic Vape Cartridge Filling Machine - Click to Learn More
Jet Fueler 2.0 The Most Advanced Semi-Automatic Vape Cartridge Filling Machine - Click to Learn More
Solution 02: Plan for a New Pricing Strategy

As Krista Raymer writes in her article, “to combat price compression, cannabis retailers can use psychology and consumer behavior tendencies to guide them toward certain products or shopping patterns. One important tactic to do this is through the lens of price perception.”  

Krista lists three strategies cannabis companies can use to stay ahead: ‘visualization of pricing,’ ‘in-store signage,’ and ‘insignificant numbers.’ Read detailed descriptions of these strategies in “Dispensary Pricing Strategy: How to Combat Price Compression.” 

Solution 03: Solventless Cannabis Oil Extraction

As we discussed earlier, CO2 is a dependable solvent for Supercritical Fluid Extraction (SFE). But what if you moved your workflow away from solvents? Well, it is safe to assume that solventless processes will see a significant boost if solvents inflate high enough. If you want to learn more about this cannabis oil extraction method and how it affects production, product quality, and operation costs, start with this article—“Extracting the Bottom Line.” 

And That’s Where We Come In

As we watch the CO2 shortage impact other industries around us, cannabis businesses should start preparing for the necessary strategies (cultivation, production, sales, etc.) to combat the inevitable results of price increases in our industry. Automation is one of the most straightforward ways to set your business up for success now and especially when uncertainty starts affecting the markets on which we depend. 

Reach out to the Vape-Jet team today, and let’s optimize your operation now and secure your workflow for the long haul. 

While you’re at it, don’t forget to sign up for our monthly Re:Fill newsletter to get early access to company updates, product releases, and other exciting announcements. Follow us on the essentials, too: Facebook, Instagram, and LinkedIn.  

Interested in our new partner program? Learn more here. 

Categories
General Vape-Jet

Vape-Jet’s Six Star Service and Product Support

Optimizing Your Cartridge-Filler with Our Six Star Service

When it comes to investing in technology, especially automated technology, it can be difficult to put a price on product support. In the cannabis industry, moving to vape cartridge automation can feel like a big step with many unknowns. Luckily, with Vape-Jet, you’re never flying solo.  

With our Six Star approach to product service and support, we work with our customers to improve their workflows, troubleshoot issues, predict maintenance needs, and even integrate their design suggestions into our machines. We believe pairing our advanced cartridge-filling technology with fast, accessible product support is the best way to ensure every person involved, from vape producer to end-user, is satisfied.  

See how our Six Star approach affects our customers and streamlines post-sales support: 

  1. Consultative Approach to Sales 
  2. Post-Sales Support 
  3. Remote Access 
  4. Proactive Maintenance 
  5. Service Warranty & Response Times 
  6. Customer Feedback Integration 

Consultative Approach

Sales 

What is a consultative approach? For us, it means building an informed relationship with our customers that takes a holistic view of their operation. This relationship begins with our sales process, which focuses on your business’s particular needs. In fact, we won’t suggest investing in a Vape-Jet fully automatic cartridge-filling machine unless it’s the right fit for your production demands.  

As part of our consultative approach, we leverage the combined knowledge and experience of our team to discuss not only your filling and packaging needs but your hardware challenges and process bottlenecks. Our aim—through our vape cartridge-filling machines and industry experience—is always to increase the efficiency of your entire production. Our resident cannabis chemist, Devon Reid, will even diagnose your product formulations or extraction process and offer suggestions for improvement. 

Post Sales

Shipping your brand new fully-automatic Vape-Jet, semi-automatic Jet Fueler, or Squish-o-Matic 1000 is only half our sales process. The other half begins when the equipment ships to your facility. 

  • Our dedicated product support team will guide you through onboarding and shipping. So, when your machine arrives, your team is prepped and ready for installation. 
  • The Vape-Jet HelpDesk allows you to submit support tickets, coordinate remote installations, request hardware compatibility reports, report errors, schedule meetings, and more
  • You’ll receive unlimited training and hardware calibration assistance  

Did we mention that our industry-leading Vape-Jet support team boasts same-day response times? And that’s just the beginning of getting your filling process on the right track. 

Remote Access 

There is nothing quite like hands-on technical support when you need it most. That’s why—in addition to its machine vision alignment camera—each Vape-Jet fully-automatic cartridge-filler comes equipped with an internal system overview camera.  

Using the system overview camera in conjunction with Microsoft Teams, our engineers will walk you through installation, training, machine calibration (per your specific oil needs), and any support needs as if they were physically by your side. That means no matter where your operation is located, our expert team of in-house engineers can diagnose and troubleshoot machine errors and misconfigurations.  

A look at the Vape-Jet product support team at work using remote access to help customers through needle calibration and support.

Proactive Maintenance 

When it comes to automation, you want to partner with a business that cares about constantly improving their machines in the field. With advanced platforms like our Vape-Jet fully-automatic and Jet Fueler semi-automatic cartridge-filler, our technical team can actively manage and support our entire fleet of machines from HQ. This means we are constantly reviewing data reports, analyzing equipment configurations, looking out for repeat errors, and guiding businesses on how they can optimize the performance of their machine. In short, with proactive guidance, our team saves your operators from wasting time and product. 

The Vape-Jet support dashboard showing an overview of all active machines in the field, which allows our product support technicians to proactively monitor the fleet.
What is Active Deployment?

Active deployment means we are constantly working to improve our software based on customer feedback. As a partnership focused on quality vape cartridge production, we listen to our customers, regularly adding new features, custom modifications, and software updates to ensure your vape cartridge-filling machine runs as efficiently and smoothly as possible.  

Vape-Jet Service Warranty & Response Times

We know how important it is to keep your machines running at their best so you can continue offering optimal solutions for your customers. That’s why all Vape-Jet filling and capping machines include a renewable one-year warranty with a service level agreement. This agreement includes access to our dedicated support team, free troubleshooting and how-to articles, self-guided repair and maintenance documentation (including manuals for our Vape-Jet, Jet Fueler, and Squish-o-Matic), and so much more. 

Need urgent support? Our support response times are as quick as 15 minutes and always the same business day. As Joey Stutz from True North Collective MI explains, “Anytime we have an issue, I go online or send a support message, and they’re on it within a day. If it’s super time-sensitive. Just the other day, we had an issue with the needle, and they got on within 30-45 minutes. Customer service is great.” 

We will also provide free overnight shipping for any materials or parts you need to get your operation back online as swiftly as possible. “You guys are very responsive and get parts overnighted,” Kimberly Long from Terrapin Care Station says. “I come in and fix [the Vape-Jet], and we get things going.” 

Customer Feedback Integration

We recognize that our customers are the best resource we have for improving our machines. In fact, several features of our vape cartridge-filling machines are the result of customer feedback, including: 

  • Automated workflow improvements 
  • Multi-shot dispensing options for tinctures 
  • Non-standard fill pattern optimization for irregular trays 

Want to read more about our customers’ experiences and interactions with the Vape-Jet crew? Check out our customer features: Terrapin Care Station, True North Collective-MI, C3 Industries.   

See How Six Star Service and Support Benefits You

“Best filling machine out there, not just because of the technology and efficiency of the machines, but because of the people in this company and the support they continuously provide. You can’t put a price on what you get with Vape-Jet.” – Vertical Supply Company  

If you’re looking for an automated vape cartridge-filling solution provider that embraces achieving more together, then you should see how we can optimize your operation for the long haul and contact our sales team today

While you’re at it, don’t forget to sign up for our monthly Re:Fill newsletter to get early access to company updates, product releases, and other exciting announcements. Follow us on the essentials, too: Facebook, Instagram, and LinkedIn.  

Interested in our new partner program? Learn more here. 

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