Industry-Leading Product Support
Our expert team of dedicated support technicians actively support our entire fleet of Vape-Jet machines. We review data reporting, analyze configurations, and proactively provide guidance on how to optimize the performance of each active machine.
All Vape-Jet filling and capping machines include a one-year warranty with service level agreement (valued at $5k) that includes access to our support team and help desk via the machine GUI or our website. We know how important it is to keep your machine running smoothly, which is why our response times are as quick as 15 minutes and always the same business day.
Same Day Service
Our Goal is to Get You Back in Action
All Vape-Jet filling systems include a one year warranty with service level agreement (valued at $5k) that includes access to our support team with response times as quick as 15 minutes, and always same business day. We know how important it is to keep your team in action, and will overnight any materials or parts necessary to get you back online.
Mission Control, Do You Read?
The most advanced cartridge filling systems available come with the most advanced features. In addition to the Machine Vision Alignment camera, each Vape-Jet fully-automatic cartridge filler has an internal system overview camera. In conjunction with Microsoft Teams, Vape-Jet engineers are able to walk you through installation, training, and ongoing support almost as if we are physically working in your lab by your side.
Our Crew is Standing By
The Vape-Jet remote access support system enables our expert team of in-house engineers to directly identify and troubleshoot machine errors and misconfigurations. Submit a ticket to our helpdesk for same business day support. We are here to ensure that your workflow and machine run smoothly.
You’re Never Flying Solo
Our technical team actively manages and supports the entire fleet of Vape-Jet and Jet Fueler filling machines. They review data reporting, analyze configurations and proactively provide guidance on how to optimize the performance of each machine active in the field.