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Product Support Technician I

Apply here.

Founded in 2019, Vape-Jet is an automation technology company in Tigard, Oregon, in the exciting world of cannabis equipment solutions. Specifically, we manufacture automation systems and create software that automates filling for cartridges and other devices. To get a feel for our team and technology, check out: Vape-Jet.com

About the Role:

We’re looking for a Product Support Technician I to add to our fast-growing team. This is a wonderful opportunity to grow within a fast-moving startup. You will be responsible for providing customers with remote technical support. This position will report directly to the Product Support Manager. The preferred candidate must have a desire to learn innovative technologies while following, developing, and improving existing standard operating procedures. Though experience in customer facing and technical support roles are ideal, on-the-job training will be provided.

Hours:

The majority of our customer base is located on the East Coast, so we are looking to expand our support coverage hours with overlapping shifts. This position is flexible, either in-person at our manufacturing facility in Tigard, Oregon or remote if on the East Coast. The ideal candidate will be available Monday through Friday 8am-4pm Eastern Time (5am-1pm Pacific Time), with a paid lunch break. (Occasional travel may be required for on-site technical support.)

Responsibilities:

  • Follow Standard Operating Procedures to triage incoming support requests.
  • Contribute to the continual improvement of our existing Standard Operating Procedures.
  • Troubleshoot, diagnose, and resolve technical issues remotely.
  • Provide training to new and existing customers on how to use our products.
  • Maintain a sense of professionalism and calm in high-stress interactions with customers.
  • Coordinate with on-site Product Support Team to ship replacement components as needed.

Qualifications:

  • Strong communication skills are required.
  • Ability to follow written and verbal instructions.
  • Strong attention to detail and note taking required.
  • Team-oriented with the ability to work independently as needed.
  • Familiarity with technical support desired.
  • Computer literacy including Windows, Office Suite, JIRA or other help desk systems (Odoo/ERP familiarity is a plus).

Pay Rate/Method:

  • $23-$27/hour (Depending on Experience)
  • Paid lunch and breaks
  • 100% coverage for basic health benefits/dental at 60 days
  • Simple IRA with 3% matching at 60 days
  • 10 days paid vacation and paid holidays
  • Lots of cat memes

Apply here.

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Manufacturing Technician I

We’re looking for a Manufacturing Technician to add to our fast-growing team! You will be responsible for building state-of-the-art robotic systems under supervision.

This position will report directly to the Director of Operations. The preferred candidate must have a desire to learn new technologies and adapt to rapidly changing processes. This is a wonderful opportunity to grow with a fast-moving startup that deploys robotics and machine vision to the cannabis industry. Please visit Vape-Jet.com and click on the “Team” tab to learn more about the team before applying. On-the-job training will be provided.

This position will require work to be done in-person at our manufacturing facility in Tigard.

Founded in 2019, Vape-Jet is an automation technology company in Tigard, OR, in the exciting world of ancillary cannabis solutions. Specifically, we manufacture automation machines and create software that automates filling for cartridges and other devices. To get a feel for our team and technology, check out: https://vape-jet.com/about/ . We are #startuplyfe, but we are kicking butt, and want someone to come join us to kick even more butt.

Responsibilities:

● Assemble electrical and mechanical components under the direction of the Director of Operations.

● Provide general shop assistance, including administrative tasks.

● Operate and maintain production equipment (3D printers and CNC mills).

● Restocking components, cleaning, and organizing production areas.

● Maintain inventory logs and perform shipping and receiving activities.

Qualifications:

● Excellent communication skills.

● Strong attention to detail and note taking required.

● Team-oriented with the ability to work independently as needed.

● Effective hand-tool (occasional power tools) usage and the ability to follow written and verbal instructions.

● The ability to stand for long periods of time and occasionally lift 50 pounds.

● Computer literacy including Windows OS and Office Suite (JIRA, Odoo/ERP familiarity is a plus).

● Previous electronics wiring experience desired.

Pay Rate/Method:

● 100% coverage for basic health benefits/dental (this is unheard of for a start-up…please take note that we take care of our people)

● Simple IRA with 3% matching (also unheard of for startup companies! Notice a trend?)

● 10 days paid vacation and paid holidays

● Flexible schedules (as long as clients are taken care of)

● Bi-weekly production bonus pool after 60 days.

● 4×10 schedule available after training if desired.

● Occasional cat memes

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